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We're here to help.

Have a question? Found a bug? Need help with your subscription? Email us — we typically respond within 24 hours.

01 / 02 Contact

Email is the fastest way.

02 / 02 Frequently asked

Common questions, answered briefly.

How do I cancel my subscription?

All subscriptions are managed through Apple. Go to Settings → Your Name → Subscriptions → SimplyKanji → Cancel. You'll keep access until your current billing period ends.

How do I request a refund?

Refunds are processed by Apple. Visit reportaproblem.apple.com to submit a request.

Is my progress saved?

Yes. Your study progress, streaks, and SRS data are saved locally on your device. They persist as long as the app is installed.

Which JLPT levels are free?

N5 (100 kanji) and N4 (300 kanji) are completely free, forever. Premium unlocks N3, N2, and N1.

I found a mistake in the kanji data.

Thank you for helping us improve. Email support@simplykanji.com with the kanji and what needs to be corrected. We'll fix it in the next update.

Will there be cloud sync between devices?

Possibly, and if it ships it will be opt-in. The default will always be on-device. The privacy policy will be updated before any cloud feature launches.